FAQ
Purchasing tickets is simple and is done exclusively online through our Kartomanija website.
Just visit our page, find the event for which you want a ticket, select your preferred seats, and follow the steps for online payment. After a successful transaction, the ticket will be sent to your
email address in digital format. Save the ticket on your phone and show your eco ticket at the event location.
You can pay for tickets using a payment card on our website or through a bank transfer. For card payments,
select this option during the purchase process and enter your card details (we accept Visa, Dina, Mastercard,
and Maestro). Additionally, if you prefer to pay by bank transfer, select that option and you will receive all necessary payment information.
Once your payment is confirmed, your eco ticket will be sent to your email address in digital format.
At the event, simply show your eco ticket on your phone or print it if you prefer.
Of course! We understand you may want to enjoy the event with friends or family, so we've enabled the option to buy multiple tickets at once. You can purchase up to 8 tickets in a single transaction, making it easier to complete the process all at once. If you need more than 8 tickets for the same event, simply complete the current transaction and then start a new purchase for the same or another event. This way, you can secure all the tickets you want without any hassle.
Your ticket will be delivered to the email address you entered during registration, and you can also download it from your profile in the 'My Events' section. This way, you can save it directly on your phone and have it readily available.
As an eco-conscious service, we support planet preservation, so there's no need to print the ticket. Simply display it
on your phone when arriving at the event, contributing together to environmental responsibility.
Refunds are possible in certain situations, such as cancellation, postponement, or significant changes to the event, in accordance with the Refund and Cancellation Policy.
We recommend that you carefully review the Terms of Use and the Disclaimer on our website, where all conditions and procedures for refunds are outlined.
If you meet the refund criteria, you can submit a request via our email, providing proof of ticket purchase and all relevant transaction information.
Our team will review your request and inform you of the next steps.
Contact information:
• Email: support@kartomanija.com
In the event that the event is canceled, postponed, or relocated, you can find this information through a public announcement by the organizer or on our website.
If you want to request a refund, check the Terms of Use and the Refund and Cancellation Policy on the site to understand the refund policy.
If you meet the refund conditions, please contact us via email at support@kartomanija.com, attaching proof of ticket purchase
and all relevant transaction details. Our team will review your request and inform you of the next steps.
Contact information:
• Email: support@kartomanija.com
Kartomanija is not obliged to individually notify ticket holders of potential cancellations, postponements, or relocations of events, but we strive to inform all customers whenever possible.
Reasons for not receiving a notification may include:
• We don't have your contact details or they are invalid.
• The organizer did not notify us of the changes in a timely manner.
As a precaution, we recommend checking our website (www.kartomanija.com) before heading to the event to ensure there haven't been any changes.
Kartomanija is not responsible for transportation, accommodation, or similar costs incurred due to event cancellations, postponements, or relocations.
Of course! If you accidentally deleted the email with your purchased ticket or it ended up in spam, you can re-download it from your profile in the 'My Events' section.
There you will find all your purchased tickets, which you can save on your phone or present at the event.
If you have additional questions, feel free to contact us via email at support@kartomanija.com.
Call charges apply according to your provider's pricing.
Once the purchase process is complete, the tickets are automatically recorded as sold, so subsequent changes are unfortunately not possible.
Therefore, we recommend carefully checking all details before finalizing your purchase.
If you have additional questions or need assistance, feel free to contact us via email at support@kartomanija.com.
Once the purchase is confirmed, tickets are automatically registered as sold, making it impossible to make changes or cancellations.
Once purchased, tickets cannot be exchanged or canceled, in accordance with our partners' and event organizers' rules.
If you have any additional questions, feel free to contact us via email at support@kartomanija.com.
If you notice an incorrect charge on your credit card, please contact us so we can resolve the situation as soon as possible.
You can reach us via email at support@kartomanija.com
If your purchase failed or an error occurred during the process, please contact us so we can help you resolve the issue.
You can reach us via email at support@kartomanija.com
Your satisfaction is our top priority, and we appreciate every comment or feedback you provide about the event.
Although Kartomanija provides ticketing services, the quality of the event, organization, and location are the sole responsibility of the organizer.
Our goal is to provide you with the best possible experience during the purchase and attendance of the event.
If you have complaints or questions regarding your order or tickets, please inform us via email at support@kartomanija.com
or by calling . Our team is here to support you and help find a solution.
To check your orders or access other information on your account, simply log in to our site.
Click the 'Log In' option located at the top of the page and enter your email address and password that you selected during registration.
After a successful login, you can access the 'My Events' section, where you will find all your purchased tickets.
If you have additional questions, feel free to contact us via email at support@kartomanija.com.
If you've forgotten your password, simply click the 'Log In' button on our homepage and then select the 'Forgot Password?' option.
A message with instructions to reset your password will be sent to your email, allowing you to quickly and easily regain access to your account.
If you have additional questions, feel free to contact us via email at support@kartomanija.com.
To change your information, log in to our site. If you're already logged in, click on 'Profile' in the 'Save Changes' section.
There, you can update all relevant information on your account.
If you have additional questions, feel free to contact us via email at support@kartomanija.com.
On our platform, customers pay only the ticket price, with no additional fees for booking, processing, or delivery.
We believe this approach provides a transparent and straightforward purchasing experience, where the price displayed on the ticket always matches the amount you paid.
This way, we enable you to enjoy a simpler and more affordable purchase, without hidden costs or extra fees.
If you notice any discrepancy in the charged amount, feel free to contact us via email at support@kartomanija.com,
so we can help you resolve the situation.
On our platform, our goal is to ensure a full refund in case of event cancellation, in accordance with the ticket's stated price.
Since we don't charge additional fees for booking, processing, or delivery, there should be no discrepancy between the amount paid and the amount refunded.
However, for transactions via online banking or mobile banking (payment slip), any fees from banks or other providers are borne by the customer and are not subject to refund.
If for any reason you have not received the full value of your purchase or the ticket value was not refunded after the event cancellation, feel free to contact us via email at support@kartomanija.com so we can assist in resolving the situation.
Do you have suggestions, complaints, or comments? What can we do better? Your feedback is extremely important to us, as we strive to provide a top-notch experience for all our users.
We take every suggestion and complaint seriously, as user feedback is crucial to improving our service quality.
Feel free to reach out to us via email at support@kartomanija.com – we look forward to hearing from you!